Thank you for shopping at Flux Frenzy! We strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, here’s what you need to know about our refund policy:

1. Eligibility for Refunds

Refunds are accepted within 30 days of receiving your order.

To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as you received them.

2. How to Request a Refund

Contact our customer service team at info@fluxfrenzy.com with your order number and a brief explanation of the reason for the return.

We will provide you with return instructions and a return authorization number.

3. Return Process

Items must be returned to the address provided by our customer service team.

You are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

4. Refund Processing

Once we receive your returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.

5. Non-Refundable Items

Certain items, including but not limited to, personalized or custom products, clearance items, and digital downloads, are not eligible for refunds.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

7. Contact Us

If you have any questions or need further assistance, please reach out to us at info@fluxfrenzy.com.